Open LinkedIn this week and you will probably see the phrase “AI agent” several times before your coffee goes cold. New tools, new features, new start-ups, all promising agents that will transform your business. Look a little closer, though, and many of them turn out to be the same chatbots we have had for years, … Read more
A plain-English guide to multi-agent systems for small business owners: how specialised AI agents work together, a worked enquiry example, and when you need one.
Scroll through LinkedIn on any given morning and you will meet them. “Top 10 AI tools.” “The 8 apps I use in AI every week.” “10 insane things you can do with this chatbot.” “10 free AI courses that put you ahead of 95% of people.” The graphics are polished, colourful and confident. And if … Read more
Last month we covered the difference between an AI chatbot and an AI agent, and how tools like ChatGPT, Claude and Gemini have quietly added “agent mode” for multi-step tasks. If you haven’t read it yet, it’s worth five minutes: AI Chatbots vs AI Agents: What’s the Difference? That post ended with some sensible ground … Read more
There’s a new book doing the rounds called How to Talk to AI by the technology writer Jamie Bartlett, and it makes a point that we see play out with clients every week: most people still don’t really know how to get useful results out of AI. They type a vague question, get a vague … Read more
It’s 9pm on a Tuesday. Someone lands on your website, has a question about price or availability, and wants an answer right now. There’s no one there to give it to them. So they close the tab, search again, and book with whoever replies first — usually a competitor. This happens to businesses with an … Read more
AI Chatbots vs AI Agents: What’s Actually Different (And Which One Your Business Needs) If you started using ChatGPT, Claude or Gemini even a year ago, you’ll remember how it worked: you typed a prompt, the tool replied, and you did the rest yourself. Copy the output, check it, decide what happens next. That’s no … Read more
Last Tuesday at 11:47 PM, a potential client visited a small business website, couldn’t find an answer to their question, and left. No enquiry. No callback. No sale. That business owner was asleep. And they have no idea it happened. This is the invisible cost facing thousands of UK small businesses right now. Not bad … Read more
You’ve heard the word a hundred times this year. AI. Artificial intelligence. The thing that’s apparently changing everything. Maybe you’ve tried ChatGPT once and weren’t quite sure what to do with it. Maybe your workplace has started mentioning it in meetings and you’ve nodded along. Maybe you’re curious — but every time you look … Read more
Available Now | 5 CPD Hours | Self-Paced Is Your Business Invisible to AI Search? Here’s How to Change That. Be the Answer is a practical, CPD-aligned short course for UK business owners who want to be cited – not skipped – by ChatGPT, Google AI Overviews, and Perplexity. Enrol Today → When was the … Read more
